30 DAYS RETURN
If the item does not work properly due to the manufacture defect or the item doesn't match the description, you should contact us via Email or phone within 30 days of your receiving the item. We will reply with our details of how to return your item. And the item must be returned within 14 days following this notification.
You can return the item if
- The item has a manufacturer defect and in a not usable condition for its purpose
- The item does not match the description
- The item is damaged during the transit when you receive it
- The item is purchased in error or change your mind. ( surcharge apply)
Warranty doesn't cover misuse, after use damage, crashes, improper installation.
We do not cover the cost of freight if there is no fault with the product.
1. The item must be returned in original condition with all accessories and packaging;
2. DO NOT stick or write anything on the item itself or its packaging.
3. The item is securely packed to ensure it is received back by us with no further damage.
4. If you purchase the item wrongly or change your mind, the item must be returned in the original and resalable condition.
Handling Time & Handling Fee
It may take us up to 7 business days to process the returned item after it has been received.
If there is a faulty with the product or description, there will be no further handling fee charged from the buyer. The total paid amount (including postage) will be refunded to the buyer or a replacement/exchange will be sent to the buyer.
If the buyer purchase the item wrongly or change his/her mind after he/she receives the item or there is no faulty found when we receive the return. The postage and handling fee will apply.
Postage and Handling Fee:
The refund amount will also have original freight costs deducted. If the item was sent with free postage, an additional fee (20% of the total amount) will also be deducted from the refund amount to cover the actual postage and handling.
If the item is returned by our prepaid return label, the return postage amount of $15 (per parcel) will be deducted from the total amount as well.
If the item has sustained damage in transit, or does not return as noted above, a revised refund amount may be required.
When returning the items, please make sure to include your order number and a note with the reason of return so we can identify the return straight away otherwise it may cause delays.
Please note, you must contact us before you make the return/exchange, and returned item by COD will be rejected. If an exchange is not available, credit will be granted or product of similar or equal value will replace the original items under your agreement.